What is A Community Centre Manager (CCM)?

A Community Centre Manager (formerly known as the CDO position) is someone who is passionate to help improve the lives of an underprivileged community by empowering them with education and motivation.

SOLS 24/7 together with its CCMs work to achieve this objective by mainly providing communities with English, basic computer skills and motivation through Community Centres.

As we believe community development takes place beyond the classroom, CCMs live within the community and also proactively looks for many other ways to help improve and empower these communities – whether it’s through simple activities like a friendly football game in the afternoon or by organizing community projects which have a bigger impact.

What are my other roles as a Community Centre Manager (CCM)?

While teaching English and motivation through the SOLS program is a CCMs core responsibility, SOLS also believes there are many other ways a CCM can help improve the lives of a community. As such, CCM also organize Community Projects, establish relationships with other NGOs within the community, submit monthly reports & manage expenses and engage with others through Social Media platforms.

Why be a Community Centre Manager (CCM)? What’s in it for me?

This is an opportunity to work together with other similarly passionate and capable individuals in revolutionizing education for poor communities. As a CCM, you will also be stepping out of your comfort zone and be faced with out-of-the ordinary challenges to conquer. A wise man once said, “Challenges make you discover things about yourself that you never really knew. They’re what make the instrument stretch-what make you go beyond the norm.” Through the experience as a CCM, you will in turn gain valuable life skills including community development, teaching, management, leadership and communication skills and many more.

How does this job experience develop my personal and professional skills?

Teaching is a very enriching experience. As they say, you learn more while you’re teaching. The patience and creativity you need to become a good teacher is immensely valuable for personal growth.

As a center manager, you will also be learning the entrepreneurial skills to grow a center and manage its activity. This is the closest to the experience of being an entrepreneur apart from starting your own business, because you will be managing the expenses, day to day running of classes and reporting.

As a CCM, you will also develop skills to organize community projects and engage with the community you’re in, building long term and meaningful relationships.

What is the difference between a CCM and a Volunteer?

The difference can be either/and as below:


CCMs are the main person who is responsible for running the centre while Volunteers play a supportive role. As CCMs have bigger set of responsibilities, they also receive higher monthly allowances compared to Volunteers.


A CCM is someone who is able to commit for a period of seven months-one year on this project while a Volunteer typically commits for a minimum of 3½ months to six months.

Do CCMs receive allowances and salaries?

Passionate individuals do not go into social work to make money, but to make a difference.

However, we also believe in ensuring that our team members are able to financially sustain themselves by providing them with competitive entry-level graduate salaries.

Will I be trained and prepared adequately before I start teaching in a centre?

As we constantly evolve and improve our teaching system, we will also provide ongoing training to you. We conduct refresher trainings every two months at our Headquarters. Members of the Education Team and a support team called the Management Centre will also be visiting locations periodically to provide constant feedback and support.

Why do CCMs encouraged to commit for a period of 1 year?

We believe a CCM can only make a clear impact in a community over a minimum period of one year.

The duration lets the community develop their trust and build long-term and meaningful relationships with the CCM, while allowing the CCM to identify the solutions to the challenges faced in each community.

I am very passionate about my hobby/skills. How can I share this with the community?

As part of the Community Centre’s objective to empower the communities through English and more, CCMs organize monthly community projects, which give them a platform to share their passion and skills (such as arts & crafts, cooking, gardening) with the community.

Which Community Centre will I be assigned to?

SOLS 24/7 will only be able to make the decision on which community center you will be placed in after you have completed the initial training. The decision will be based on your arrival date, completion of training, and your preference (where possible) so you have the opportunity to be placed in any part of Malaysia. If you are Malaysian, SOLS 24/7 will do its best to ensure a placement nearest your hometown.

What are the working conditions like?

CCMs will be working with the poor whether it is in urban or rural settings. They will also be working closely with the community. CCMs will be provided with their own accommodation, food and internal transport.

How old are the students?

Students can range from seven years old and above, with most classes divided as such:

  1. Children’s class
  2. Youth class
  3. Working adult’s class
  4. Housewives class

Will SOLS-BMF cover my flight expenses?

Flight expenses to-from Malaysia will be borne by you.

How many hours of work am I looking at each week?

Ideally SOLS 24/7 aims for no more than 40 contact hours per week, with weekends and evening off however this may vary with each centre.

How many holidays can I expect?

According to the Malaysian Labor Law, employees are entitled to eight (8) days annual leave. As a benefit, SOLS 24/7 has provided CCMs and long-term volunteers with two extra days of annual leave. Annual leave is prorated according to the placement length.

As Malaysia has many national and state holidays, CCMs and Volunteers will adhere to the gazetted public holidays as per location.

How it works:

Seven (7) to eight (8) days of annual leave can only be taken when the community center is in recess at the end of the year. This will be confirmed by the management team closer to the date. During this period, our team members typically take this opportunity to enrich their experience in Asia by visiting neighboring countries.

The remaining days of annual leave can be taken any time during of the year. Annual leave is pro-rated and requires approval of the Department Head, and the HR department.

What vaccinations do I need?

Please check with your local health department for the full list of recommended vaccines.

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