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FAQ

What is A Community Centre Manager (CCM)?

A Community Centre Manager (CCM) is someone who is passionate for the cause of helping to improve the lives of underprivileged communities by empowering them with education and motivation.

SOLS 24/7 together with its CCMs work to achieve this objective by mainly equipping underserved communities with English, basic computer skills and motivational classes through our Community Centres.

We believe community development takes place beyond the classroom,  which is why CCMs live within the community and also proactively look for many other ways to help improve and empower these communities. Whether it’s through simple activities like a friendly football game or by organising community projects which have a bigger impact.

What are my other roles as a Community Centre Manager (CCM)?

While teaching English and motivational skills through the SOLS program is a CCMs’ core responsibility, SOLS also believes there are many other ways a CCM can help improve lives in underserved communities. As such, CCM also organise Community Projects, establish relationships with other NGOs or associations within the community, submit monthly reports, manage expenses and engage with others through Social Media platforms.

Why be a Community Centre Manager (CCM)? What’s in it for me?

This is an opportunity to work together with other similarly passionate and capable individuals in revolutionising education for poor communities. As a CCM, you will also be stepping out of your comfort zone and be faced with out-of-the ordinary challenges to conquer.

A wise man once said, “Challenges make you discover things about yourself that you never really knew. They’re what make the instrument stretch – what make you go beyond the norm.” Through the experience as a CCM, you will gain valuable life skills including community development, teaching, management, leadership and communication skills plus many more.

How does this job experience develop my personal and professional skills?

Teaching is a very enriching experience. As they say, you learn more while you’re teaching. The patience and creativity you need to become a good teacher is immensely valuable for personal growth.

As a centre manager, you will also be learning entrepreneurial skills to grow and manage a centre. You will be, in an essence, an entrepreneur, because you will also be managing the expenses, day to day running of classes and reporting to your stakeholders.

As a CCM, you will also develop skills to organise community projects and engage with the community you’re in, building long-term and meaningful relationships.

What is the difference between a CCM and a Volunteer?

The difference can be either/and as below:

CCMs are the main person in charge, responsible for running the centre while Volunteers play a supportive role. As CCMs have a bigger set of responsibilities, they also receive higher monthly allowances compared to Volunteers.

A CCM is someone who is able to commit for a period of seven months to one year on this project while a Volunteer typically commits for a minimum of 3½ months to six months.

Do CCMs receive allowances and salaries?

Passionate individuals do not go into social work to make money, but to make a difference.

However, we also believe in ensuring that our team members are able to financially sustain themselves by providing them with competitive entry-level graduate salaries.

Will I be trained and prepared adequately before I start teaching in a centre?

As we constantly evolve and improve our teaching system, we will also provide ongoing training to you. We conduct refresher trainings every two months at our Headquarters. Members of the Education Team and a support team called the Management Centre will also be visiting locations periodically to provide constant feedback and support.

Why are CCMs encouraged to commit for a period of one year?

We believe a CCM can only make a clear and meaningful impact in a community over a minimum period of one year.

The duration lets the community develop their trust and build long-term and impactful relationships with the CCM, while allowing the CCM to identify solutions to the challenges faced in each community.

I am very passionate about my hobby/skills. How can I share this with the community?

As part of the Community Centre’s objective to empower the communities through social awareness, CCMs will organise monthly community projects, which give them a platform to share their passion and skills (such as arts & crafts, cooking, gardening) with the community.

Which Community Centre will I be assigned to?

SOLS 24/7 will only be able to make the decision regarding the community centre you will be placed in after you have completed the initial training. The decision will be based on your arrival date, completion of training, and your preference (where possible) so you have the opportunity to be placed in any part of Malaysia. If you are Malaysian, SOLS 24/7 will do its best to ensure a placement nearest to your hometown.

What are the working conditions like?

CCMs will be working with the poor, either in an urban or rural setting. They will also be working closely with the community. CCMs will be provided their own accommodation, food and work-related transport.

How old are the students?

Students can range from seven years old and above, with most classes divided as such:

  1. Children’s class
  2. Youth class
  3. Working adult’s class
  4. Housewives class

Will SOLS 24/7 cover my flight expenses?

Our volunteers and CCMs pay for their own flight expenses to and from Malaysia.

How many hours of work am I looking at each week?

Ideally SOLS 24/7 advocates for no more than 40 contact hours per week, with weekends and evening off, however this may vary with each centre, especially when it comes to the monthly community events. Talk to your supervisor about your leave if you have any queries.

How many holidays can I expect?

According to the Malaysian Labour Law, employees are entitled to eight (8) days annual leave. As a benefit, SOLS 24/7 provides CCMs and long-term volunteers with two extra days of annual leave. Annual leave is pro-rated according to placement length.

As Malaysia has many national and state holidays, CCMs and Volunteers adhere to the gazetted public holidays according to their location.

How do annual leaves work?

Seven (7) to eight (8) days of annual leave can only be taken when the community centre is in recess at the end of the year. This will be confirmed by the management team closer to the date. During this period, our team members typically take this opportunity to enrich their experience in Asia by visiting neighbouring countries.

The remaining days of annual leave can be taken at any time during the year. Annual leave is pro-rated and requires approval of the Department Head, and the HR department.

What vaccinations do I need?

Please check with your local health department for the full list of recommended vaccines.

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What personal information do we collect from the people that visit our blog, website or app?

When applying or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number, nationality or other details to help you with your experience.

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We collect information from you when you fill out a form or enter information on our site.

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We may use the information we collect from you when you apply for a position, sign up for our newsletter, respond to a survey or marketing communication,  or use certain other site features in the following ways:

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CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
• Process applications and to send information and updates pertaining to those applications.
• Send you additional information related to your query or application.

To be in accordance with CAN-SPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
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If at any time you would like to unsubscribe from receiving future emails, you can email us at
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Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

www.sols247.org

1 Petaling Commerz Residential Condos,

#1-9, Jalan 1 C/149, Off Jalan Sungai Besi,

57100, Sungai Besi, Kuala Lumpur, Malaysia.

malaysia@sols247.org