Assertive Communication at Work
- Age Group: 18 years old and above
- Duration: 1.5 hours
This class is here to guide you in communicating better at work when managing conflicts, be it internally with the team, or externally, with clients and various stakeholders.
By the end of this class you will be able to:
- Understand professional courage in taking action when conflicts appear.
- Identify the components of assertive communication.
- Make cooperation the goal of any argument.
- Learn how to use language to your advantage in managing conflicts.